The Fluke Priority Gold CarePlan is a comprehensive instrument calibration and repair support plan that minimizes your downtime and protects your investment in your Fluke calibrators. It’s the “good as gold” priority customer service program that gives you all these extra privileges:
Three-day in-house annual instrument calibration1
Guarantee that your instruments are always “in cal.” Fluke will perform an annual standard or accredited calibration on your calibrator or reference multimeter – and return it to you within three days of receipt, with free priority return freight from Fluke.
Here’s how it works
First, you receive your Priority Gold CarePlan package from Fluke and complete the online registration form. Fluke will notify you 45 days and again 15 days before your calibration is due. Two weeks before your calibration due date, you contact the Fluke Priority Gold Service Desk to schedule your instrument shipment. Our Gold call center advisors will provide you a special RMA number and confirm your shipping instructions.
Then:
- Day 1: your calibrator arrives at the Fluke Service Center and is processed into our Gold priority system.
- Day 2: your instrument is calibrated by experienced Fluke Service Center calibration technicians on a priority basis.
- Day 3: a calibration certificate is prepared and your calibrator is shipped back to you via priority return freight.
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Free repairs with ten-day promised in-house turnaround time 2,3
If your covered Fluke instrument needs repairs, we’ll repair it at no charge, with “first-on-bench” priority turnaround time.2,3
10 % discount on product upgrades
Expand your workload capabilities and upgrade your calibrator with a Gold members-only discount of 10 % on product enhancements like the 5520A 600 MHz and 1.1 GHz oscilloscope calibration enhancements.
20 % discounts on Fluke metrology training classes
Invest in your future and in your staff. Gold member companies receive 20 % discounts on all Fluke scheduled metrology training classes throughout the membership period.
10% off Priority Gold CarePlans with a new calibrator
If you purchase a new calibrator and order a Priority Gold CarePlan at the same time, you will receive 10% off any one-, three- or five-year Gold CarePlan you purchase. This is a great value, because you get all the benefits of the Gold CarePlan during your factory warranty period, but your CarePlan program clock starts after the one-year factory warranty. So, during your factory warranty year you get paid return priority freight, ten-day turnaround on any repair, priority phone support and great discounts on training and upgrades.
Priority Gold telephone support
Don’t wait on “hold;” get your questions answered now. Receive priority telephone or web support (country dependent) from our Priority Gold call center advisors and our Fluke technical product experts, 8 a.m. to 4:30 p.m. (Pacific Time in US and Canada). Call or use the web to schedule priority returns for repair or calibration, discuss technical issues about your calibrator or inquire about your order progress.
Automated notification of calibrations due
Plan for your calibrations the easy way, with email reminders 45 and 15 days before your calibration due dates. Once you register your Gold CarePlan on our special website, you’ll always have advance notice of upcoming calibrations that are due, so you can schedule them in the most convenient way possible.
Priority Gold CarePlans to suit your needs
Priority Gold CarePlans are available in one-, three- and five- year plans. Select the plan that best fits your needs. Models with “GCP” prefixes are our one- year plans. Three- year plan models are prefixed with “G3P” and five- year plan model numbers are prefixed with “G5P.” All plans are available with standard or accredited calibrations.
Qualifying for the Priority Gold CarePlan
To qualify for the Priority Gold CarePlan, your instrument must meet these basic minimum requirements:
- Less than seven years old
- OR, has been serviced, calibrated, updated or repaired by a Fluke factory service center, or Fluke Authorized Service Partner within the past 12 months and is in serviceable condition.
- OR, you may arrange to have your older calibrator inspected for a nominal fee by our lab managers for acceptance into this program.
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Getting started with your Gold CarePlan
After placing your order, you will receive. a kit containing your Guide to Services and identification stickers for your instrument. Simply register your instrument on our Gold CarePlan web site and you are ready to start receiving your new Gold CarePlan services.7
Still have questions?
Every business needs to know their money is working hard for them. Your local Fluke representative can show you the value of these plans using automated worksheets that compare Priority Gold CarePlans to other forms of calibrator maintenance and repair. You’ll be surprised at the value these plans offer.
1. Three-day in-house turnaround not available in all countries; contact your local Fluke representative for details. Priority shipping times vary by country.
2. One-year and three-year Priority Gold CarePlans do not cover instrument repairs in the first 30 days after plan purchase. Five-year plans are eligible for immediate repair services covered under the program.
3. Instruments showing signs of failure due to physical abuse, improper operation or application do not qualify for free repair and will be repaired at standard repair rates.
4. Standard “STD” calibrations provided; US: ANSI/NCSL (Z540); Europe: CalNet® (standard
traceable calibration).
5. Accredited, “ACR” calibrations provided; US: A2LA; Europe: UKAS, DKD or RvA
depending on lab and products.
6. Our lab managers will review your older instrument for serviceability through a pre-arranged inspection for a nominal inspection fee. If we determine that your unit is not suitable for this plan, you will be offered alternatives for the care of your unit.
7. Gold CarePlan instruments received at our labs that are not registered on our web site, or that do not have an RMA number, may experience a delay in service until Gold CarePlan status can be determined.
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